FAQs
What do I do if I feel sick?
IF YOU FEEL SICK, DON’T COME TO WORK!
If you feel sick, or believe that you have symptoms of the coronavirus (fever, cough, shortness of breath or otherwise have difficulty breathing) or have come into contact with someone who is suspected of having coronavirus, call your regular physician, let you supervisor know and immediately call or email Rose Sosa, Health & Safety Lead (COVID-19) at 1-760-529-8229 or rosamaria.sosa@kbs-services.com. You may be required to have a note from your doctor in order to come back to work.
What do I do if I test positive for coronavirus?
If you have tested positive for coronavirus, you must call or email Rose Sosa, Health & Safety Lead (COVID-19) at 1-760-529-8229 or rosamaria.sosa@kbs-services.com. Your name will be kept confidential. It is critical that you notify Rose so we can take the appropriate measures to protect other employees.
What do I do if a member of my family tests positive for coronavirus?
You will need to follow the same directions as if you were to have the virus yourself because we do not know if your or others could be infected. If you have a family member with coronavirus, you must call or email Rose Sosa, Health & Safety Lead (COVID-19) at 1-760-529-8229 or rosamaria.sosa@kbs-services.com. Your name will be kept confidential. It is critical that you notify Rose so we can take the appropriate measures to protect other employees.
What if I have come into contact with someone I know has tested positive for coronavirus?
If you have been in contact with someone who has tested positive, you have been exposed to the virus yourself. We request that you self-quarantine for 14 days and notify your supervisor. Then call or email Rose Sosa, Health & Safety Lead (COVID-19) at 1-760-529-8229 or rosamaria.sosa@kbs-services.com.
What if I am worried about being at risk when cleaning a facility?
We understand this is a difficult time and people are very worried about the virus and how it is spread. From what we know, the coronavirus is primarily airborne. As long as you are following your training, safety precautions and using your PPE correctly, you should be protected. However, if you feel strongly about being uncomfortable, please notify your supervisor immediately and he or she will work with you on a solution.
What do I do if my work has stopped temporarily because my facility closed?
We want to keep you working. In some locations, stores, restaurants and businesses have closed. This is primarily due to orders from state or local government. Unfortunately, when businesses close our work typically declines. However, in some locations, where businesses have remained open, our work has increased with more frequent services like deep cleaning and additional cleanings of high touch areas. In those places, we have seen more opportunity for work. If your work has stopped, please stay in touch with your supervisor so we can move you to another facility where there is work.
I have friends who are out of work, do we have openings? If so, how do they apply for a job?
Yes, we have openings. We are working hard to get as many people working as we possibly can. If you’d like to refer someone, please put them in touch with your supervisor, or refer them to the main www.KBS-services.com website.
What do I do if I think have coronavirus and I can’t get tested?
If you cannot be seen by a physician you will likely need to self quarantine for 14 days. We will work with you as it also depends on what state you’re in. Please call or email Rose Sosa, Health & Safety Lead (COVID-19) at 1-760-529-8229 or rosamaria.sosa@kbs-services.com.
Is there someone I can call to talk to about my concerns?
Yes. KBS has an Employee Assistance Program that can help you with things like counseling, financial consulting or how to find child care resources. Please call Anthem at 800-999-7222, or go to anthemEAP.com and enter your company code: KBS.
If I’m currently enrolled in a KBS health plan, who do I call for COVID-19 questions?
On the back of your health care ID card, there is a number to contact your health insurance company. They will be able to provide you with answers about your specific coverage.
Do I have access to a doctor or nurse by phone or online, even if I don’t have insurance through KBS?
Yes, regardless of whether you are enrolled in a KBS health care plan, all employees have access to our telehealth program, which is called Live Health Online. They can be reached 24 hours a day.
Is there a way for me to get health insurance now?
It may depend on your state. Please refer to the state by state document linked at the top of the Out of Work page on this website for a list of states offering special enrollment available now through April 15.
Do I have to pay for a coronavirus test? How much is it?
If you are enrolled in a KBS healthcare plan, there is no cost sharing (co-pays, co-insurance, or deductible). Refer to the Anthem information on the Benefits page for more details on what’s covered for testing and treatment.
If I have questions about health insurance and it’s not answered here, who can I call?
If you have questions that are not answered here, please call our KBS Benefits Department at 1-800-537-1376, ext. 5204, or email us at benefits@kbs-services.com.
Can I use my sick time while I am temporarily out of work?
If you have sick time, you may use it to continue to be paid while not working at an assignment. You will need to let your supervisor know to submit the sick time request to the payroll department.
Can I use my vacation time while I am temporarily out of work?
If you have vacation time, you may use it to continue to be paid while not working at an assignment. You will need to let your supervisor know to submit the vacation time request to the payroll department.
If my regular work location is closed due to the COVID-19 pandemic, and KBS finds an alternate work location for me, do I have to accept it, or can I file for unemployment instead?
We are doing everything we can to keep you working. It’s important for you and your familiy, our customers and our communities. You can file for unemployment, but in most states, you will not receive unemployment if you are offered work and don’t accept it.